Store Policy
Welcome to The Cosmetic Clinic! We value your trust and strive to provide you with the best products and services. Please read our store policies carefully.
1. General
By accessing or using our website, you agree to comply with and be bound by these terms and conditions. We reserve the right to change these terms at any time without notice.
2. Orders
Order Processing: Orders are processed within 1-2 business days. You will receive an email confirmation once your order has been shipped.
Order Modifications: If you need to make changes to your order, please contact us within 24 hours of placing your order.
Order Cancellations: Orders can be canceled within 24 hours of placement. After this period, we cannot guarantee cancellations as the order may have already been processed.
3. Payment
Accepted Payment Methods: We accept Visa, MasterCard, American Express, PayPal, and other major credit cards.
Payment Security: Your payment information is processed securely. We do not store credit card details nor do we share customer details with any third parties.
4. Shipping
Shipping Availability: We only ship within Canada.
Shipping Methods: We offer various shipping options to meet your needs. Shipping costs are calculated at checkout based on your location and selected shipping method.
Shipping Time: Standard shipping within Canada typically takes 3-7 business days.
Shipping Confirmation: You will receive a shipping confirmation email with a tracking number once your order has been shipped.
Customs and Duties: Orders within Canada are not subject to customs fees or import duties.
5. Returns and Exchanges
Return Policy: We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in the same condition as when you received them.
Return Process: To initiate a return, please contact our customer service team. Once your return is approved, you will receive instructions on how to send your item back.
Refunds: Refunds will be processed within 7-10 business days after we receive your return. The refund will be issued to the original method of payment.
Exchanges: If you need to exchange an item, please contact us to arrange the exchange. The new item will be shipped once we receive the original item.
6. Privacy Policy
We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
7. Customer Service
If you have any questions or concerns, please contact our customer service team at [customer service email] or call us at [customer service phone number]. We are here to help!
8. Disclaimer
The Cosmetic Clinic is not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices, and discounts set forth herein are subject to change without notice.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising out of or related to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Ontario.
